MY CORNER / SUPPORT

A little help for your corner.

For questions about adding photos, studio processing and your collection, start here.

Updated October 10, 2026

Studio processing has not finished

Keep your network connection active while processing. If a failure or timeout appears, tap Retry studio photo. The app checks the existing job first to recover a completed result where possible. You can also continue with the current photo.

Taking a good photo

Keep one collectible fully in frame, with a simple background and even light. Avoid hiding its face, small accessories or base. Compare the result with your original before deciding which version to keep.

My allowance did not reset

The complimentary allowance is cumulative. Deleting a collectible, discarding a completed studio photo or reinstalling the app does not grant a fresh allowance. Each batch photo counts separately. Saving a completed studio photo does not count again.

Can I use another device?

Collections, originals and boxes are currently stored on your device. Cloud collection sync is not available. Check your system backup before changing devices.

Subscriptions and restoring purchases

Subscriptions are not open yet. Once available, you can view plans and restore purchases in Settings → Your studio plan, and manage subscriptions through the App Store.

Feedback or server data deletion

Email wonderful563@gmail.com with a description, app version, iPhone model and approximate time of the issue. For server data deletion, we will help verify the relevant experience identity. Do not send passwords, verification codes or private photos.